Кадровое агентство IT-Com

Банки и инвестиции

Категория "Банки и инвестиции"

Код вакансии: 07.025

Вакансия: Quality Manager

Требования:
- Economic (finance) background;

- Knowledge of banking products, business-processes;

- Experience of participation in tasks, projects related to quality assurance (probably had some element of Quality assurance, not necessary devoted to QA only), some experience in communicating with customers;

- Good communicational, organizational skills;

- Good command of English;

- Being steady enough to manage quality issues in situation where people have other priorities.

Обязанности:
The work is supposed to combine project and operation nature, both for corporate and PFS customers.

- creation of procedures, forms of documents for corporate customers surveys, organization of surveys, analysis, presentation of the results;

- creation of procedures, forms of documents for PFS customers complaints handling, monitoring, analysis, presentation of the results;

- study and implementation of group standards and best practices;

- working out schemes of monitoring performance against SLAs (Service Level Agreements);

- organization of mystery customer campaigns, analysis, presentation of the results;

- managing a brain storming meeting on changes "just do it" (small, easy to implement changes).



Адрес IT-Com:
г. Санкт-Петербург,

Набережная Черной речки, дом 15,

Кадровое агентство IT-Com / IB-Com © FinS.ru