Код вакансии: 05.2895
Вакансия: Account Manager (Small & Mid segment customers)
Компания: Global Financial Services Company
Место работы: г. Москва
Требования:
• Preferably 1+ years of work record with international company and proven experience in Account Management
• Ability to work with multiple tasks and drive them to successful completion
• Ability to work with routine tasks with max attention to details
• Ability to prioritize tasks
• Strong interpersonal skills
• Fluent spoken and written English is a must
• Strong communication (both verbal and written) and organization skills
• Knowledge of business correspondence
• Ability to work under pressure
• Team-player with the ability to influence others
• PC skills (Word, Excel, PowerPoint) at a user level is a must
• Ability to examine an issue (positive or negative) and come up with a recommendation.
• Ability to recognize a problem and be proactive in solving it.
Обязанности:
• Manage portfolios of 70 + small volume customers
• Build-up and maintain client contacts at different levels to ensure long-term relations
• Achieve budgeted targets on sales and revenues with assigned customer portfolio
• Communicate information on travel related services and products with focus to develop existing clients and increase profitability
• Bear responsibility for customer profitability - ensure customers Return on Transaction reaches or exceeds the one sold in RFP, Collaborate with GBP/MN colleagues in negotiating the offers not meeting the expected ROT, if possible
• Execute all company activities to maximize revenues
• Support account receivables activities on outstanding invoices and ensure timely data provision to invoicing team doe Customer billing
• Prepare reply to RFPs with local customers
• Communicate the info on new services, products
• Work with customer issues/complaints to ensure prompt and efficient resolution of the matter.
• Work in liaison with other departments, i.e Operations, Finance, Accounting, M&E, Supplier relations, IT, ICC etc in seeking solutions to questions/issues raised by the Customers
• Maintain BT agreements - ensure an up to date agreement in place with each customer, ensure changes are arranged duly and timely
• Conduct seminars to customers on AmEx procedures/processes and travel industry work-shops
• Ensure basic MI provision to the customers
• Maintain information in SFDC (global customer reporting database) and in Customer database
• Ensure timely provision of any new data / change of data on the customers to all relevant departments (Finance compliance, Accounting, Invoicing team, Operations etc.)
• Maintain business correspondence.
• Participate in Customer event organization (Customer surveys, FAM trips, Client appreciation parties etc.)
• Gather competitive information to ensure American Express success in the market.
B. Miscellaneous Responsibilities
• Prepare selected information for annual budget and sales plan.
• Coordinate work with GBP/MN CGMs, when appropriate.
• Maintain a consistent positive customer service image when interacting with the clients.
• Ensure confidentiality of all work-related issues.
• At all times presents a favorable impression of the company.
• Performs other duties as assigned by management.
• Back up team members
